Privacy Policy

Clunes Rural Pty Ltd (ABN {TBC}) (Clunes, we, us) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We collect personal information that is reasonably necessary for our business functions as a finance brokerage. This includes:

• Name, contact details (phone, email, address)
• Financial information relevant to a loan application (income, assets, liabilities, credit history)
• Identification documents required for verification purposes
• Information about the operation, property, or asset being financed

We collect this information directly from you — by phone, email, online form, or in person. We may also collect information from third parties with your consent, including credit reporting bodies, accountants, and solicitors.

How we use your information

We use personal information to:

• Assess your finance requirements and identify suitable lenders
• Prepare and lodge credit applications on your behalf
• Comply with our regulatory obligations under the National Credit Act
• Communicate with you about your application and ongoing relationship
• Improve our services

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Disclosure to third parties

We disclose personal information to lenders and credit providers for the purpose of obtaining a loan or finance facility. We may also disclose information to:

• Credit reporting bodies (where permitted or required)
• Our aggregator ({Aggregator TBC}) for compliance and licensing purposes
• Solicitors, accountants, or other advisers involved in your transaction
• Regulators or government agencies where required by law

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored in secure systems. We retain information for as long as required by law or necessary for our business purposes.

Access and correction

You may request access to or correction of personal information we hold about you. Contact us at nick@clunesrural.com.au or by phone. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Clunes Rural Pty Ltd Level 25, 100 Mount Street, North Sydney NSW 2060 nick@clunesrural.com.au 0480 521 605